Satisfaction Guaranteed: 45-Day Returns & Exchanges

We want you to love your hat. If the fit, color, or style isn't quite right, you may return eligible items within 45 days of delivery.

Choose the Return Option That Works Best for You

Store Credit
Want to try a different hat? Request store credit and apply it toward another size, color, or style.

Exchange
Need a different size, color, or hat? Request an exchange through your account.

Refund
Prefer a refund? Eligible returns can be refunded to your original payment method. Original shipping charges are non-refundable.

Return Shipping

Purchased $2.98 Unlimited Returns & Exchanges?
Your return shipping is covered. You can return eligible merchandise for a refund, exchange, or store credit.

Add Unlimited Returns & Exchanges to your current order

Didn't purchase Unlimited Returns & Exchanges?
You may request our $7.50 flat-rate return label or ship the item back using the carrier of your choice.

International customers are responsible for return shipping. We don't offer prepaid return labels for international returns.

Return Requirements

Request and mail your return within 45 days of delivery. We will not accept returns outside the 45-day return window.

Items must be returned in their original, new condition with tags attached. Worn, stained, damaged, altered, or tag-removed merchandise is not eligible for return or exchange.

Please return hats in the same or similar protective packaging they arrived in. Hats or other items forced into undersized boxes or bags may become damaged and are not eligible for return or exchange.

Final Sale items cannot be returned or exchanged. If you return a Final Sale item to us, we will donate it to charity.

Received the Wrong Item?

If we shipped the wrong item or quantity, please contact us right away so we can fix it.

If an order is returned to us because the customer provided an incorrect address or refused the package, we will deduct the actual inbound and outbound shipping costs from the refund.

Start a Return

Store Credit or Refund?

When submitting your return request, please tell us your preference in the Note box:

STORE CREDIT — Apply the value of my return to my SetarTrading account for a future purchase.

REFUND — Refund the eligible amount to my original payment method.

If no preference is entered, eligible returns will be refunded to the original payment method.

Once logged in:

Find your order.
Select the item you're returning and the reason for your return.
In the Note box, enter STORE CREDIT or REFUND.
Submit your return request.

Shipping Your Return Yourself?

If you are using your own carrier or returning an international order, please send your return to:

SetarTrading Hats
6371 Haven Ave, Ste 3-155
Rancho Cucamonga, CA 91737

You may email your tracking number to returns@setartrading.com.

Returns and Exchanges